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Responsible Gaming at YoYo Casino

At YoYo Casino, we are committed to providing a safe and enjoyable gaming environment for all our players. Gambling should be a form of entertainment, not a source of income or a way to solve financial problems. We encourage all players to gamble responsibly and be aware of the risks involved.

Understanding Responsible Gambling

Online gambling can be fun and exciting, but it is important to maintain control over your gaming activities. Some players may experience difficulties managing their gambling habits, which can impact their daily lives. At YoYo Casino, we provide tools and support to help you stay in control and enjoy gaming responsibly.

Setting Personal Limits

One of the key ways to promote responsible gaming is by setting personal limits. These limits help you manage how much time and money you spend on gambling activities. You can adjust these limits at any time through your player account or by contacting our support team.

Types of Limits Available

  • Deposit Limit: Set a maximum amount you can deposit per day, week, or month.
  • Loss Limit: Limit the total amount you can lose within a day, week, or month.
  • Wager Limit: Restrict the total amount you can wager over a given period.
  • Cooling-Off Period: Temporarily pause your gambling activity for 1 week, 1 month, 3 months, or 6 months. During this time, deposits and promotional offers are blocked, but withdrawals remain possible. The account automatically reactivates once the period ends.
  • Self-Exclusion: Choose to exclude yourself from gambling for 6 months, 9 months, or 1 year. Your account will be disabled immediately, blocking deposits and withdrawals, and you will not receive promotional materials during this time.

Please note that increasing limits requires email confirmation and can only take effect after the previous limit expires, to prevent impulsive decisions.

Self-Exclusion by Request

If you feel you need a break or want to stop gambling for a certain period, you can request self-exclusion by contacting our Support Team at [email protected]. We will take all necessary steps to block your access and stop promotional communications.

Important details about self-exclusion:

  • If you request indefinite self-exclusion, any remaining balance will be paid out according to casino withdrawal limits.
  • If self-exclusion is for a fixed period, your balance will be paid out only after the exclusion period ends, following casino withdrawal policies.

Limits Specific to Sportsbook

For players using our Sportsbook services, certain limits apply differently:

  • Deposit Limit: You can set deposit limits for daily, weekly, or monthly periods.
  • Cooling-Off Period: Temporarily restricts deposits and promotional offers, but withdrawals remain possible. The account reactivates automatically after the period ends.
  • Self-Exclusion: Your account will be disabled for the chosen period, blocking deposits and withdrawals. Manual withdrawal requests can be made through customer support.

Please note that Loss Limits and Wager Limits currently do not apply to Sportsbook bets, and the Cooling-Off period does not prevent Sportsbook betting if you have an available balance.

Protection of Minors

YoYo Casino strictly prohibits underage gambling. Only players who are at least 18 years old, or the legal gambling age in their jurisdiction (whichever is higher), are allowed to register and play.

We use all available methods to prevent minors from accessing our services. The casino reserves the right to request proof of identity at any time. If a player is found to be underage, access will be denied and the account may be blocked.

We encourage parents and guardians to actively prevent underage gambling by using software solutions such as CyberPatrol, GamBlock, BetBlocker, and Net Nanny to restrict access to gambling websites.

Safety Tools and Support Options

YoYo Casino is dedicated to supporting players who may be experiencing problems with gambling. If you find that gambling is affecting your daily life or you are spending more than you can afford, please consider the following:

  • Set personal limits to control your gaming activities.
  • Use the self-exclusion options to take a break from gambling.
  • Seek help from trusted independent organisations specialising in problem gambling support.

External Help and Support Organisations

If you need professional advice or support, the following organisations can provide assistance:

  • Gamblers Anonymous
  • GamCare
  • Gambling Therapy

Remember, seeking help is a sign of strength, and there are many resources available to support you.

Contacting YoYo Casino Support

If you require assistance with setting limits, self-exclusion, or have any questions about responsible gaming, please contact our support team. You can reach us via Live Chat on our website or by email at [email protected]. Our team is here to help you maintain a safe and enjoyable gaming experience.

Final Thoughts

Responsible gaming is a shared responsibility between YoYo Casino and our players. By understanding the risks, setting limits, and seeking support when needed, you can enjoy your gaming experience safely and responsibly. We are committed to providing the tools and resources necessary to help you stay in control.